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Customer Service Skills Training and ROI
Statistics consistently reinforce that the biggest challenge in today’s contact center environment is agent training. Turnover continues to be high; new hire costs are on the rise—I’ve seen anywhere from $6500 to $10,000 quoted per agent! At the...
Diversity Training: The Worst Possible Reasons To Request Executive Funding
You’re on your organization's diversity committee. You have the best of intentions.
And that's the problem.
It leads you to appeal for funding for all the wrong reasons.
Take healthcare for example.
The US foreign-born population...
Sales Training from the Ghostbusters
Copyright 2005 Daniel Sitter Picture this scene from the 1984 smash comedy movie from Columbia Pictures, Ghostbusters: Dan Aykroyd and Bill Murray, aka… the Ghostbusters, are involved in a heated meeting with the Mayor and the Head of the local...
The Quick Fix - Interpersonal Skills Training
We live in speedy times
A call for good interpersonal skills development programmes
We have fast foods, fast cars, fast CD players, fast faxes, fast
e-mail. We have instant coffee, instant lottery winners, instant
weight loss, instant...
UML Training - Avoid Analysis Paralysis!
I've been in several situations in which students would stop me
in a UML training class and ask with stern faces: "How do
you avoid analysis paralysis?" First time I heard that I
sincerely replied: "How do you get to be paralyzed?"...
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Your 10 F*ree Internet Mar*keting Training Manuals are Waiting for You
"If You had a Dollar for Every Dumb Scam or Scheme You've seen
On The Internet... You Really WOULD Be a Millionaire by Now!"
Haven't you got the picture Yet? The so-called-gurus' claim ALL
you have to do is read their books and their secrets will be
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say "Fort Knox"
Well you have read the books and you still aren't making a
million a year right?
So here is today's nasty little secret....
THERE AIN'T NO SECRET.... not yesterday, not today, not tomorrow!
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About the author:
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